Category: Communications

“Disability” is a Tricky Word

Posted by Gary Karp on January 25, 2017

“Disability” is a tricky word. It actually has tremendous range. For many, if not most, people, it is a stigmatizing word. It’s the last thing in the world you would want to be identified with. It represents loss and inability and will cause people to treat you as if you’re frail damaged goods. Yet the […]

True Communication is Connection

Posted by Mary Wesley on January 23, 2017

Communication in the 21st century is not simple. Consumed by and inundated with email, Facebook messages, blogs, videos, texts, and tweets, we drown in a stormy sea of information overload. Wading through the trivial to get to the essential is complicated and, though surrounded by a plethora of voices, ideas and opinions, we can feel […]

Effective Communication Following a Workplace Tragedy

Posted by Clare McCullough on January 20, 2017

The communication that takes places between employer and employee, following a disruptive event in the workplace, can impact the overall resilience and recovery of an organization. If the message coming from executive leadership is one of validation, hope, and support, that workplace has an increased chance of returning to productivity faster. If the message is […]

Talking to injured and ill employees is easy, once you know how

Posted by Les Kertay on January 18, 2017

In the world of worker’s compensation and disability, we all learned to “talk about return to work early and often.” We’ve heard it so much that it makes sense and feels natural. The only problem is that it’s wrong. Ok, I overstated it. There is indeed good evidence that being at work is an important […]

Communicating with Claimants

Posted by William D. Hittler on January 11, 2017

The relationship between a claimant seeking insurance benefits and the people involved in reviewing such claims is more than simply two parties operating under the terms of a written contract. It is, fundamentally, a relationship between people that evolves over time and requires communication in many forms. Let’s explore some practical ways to embrace the […]

“…last year’s words belong to last year’s language.”

Posted by John Cloonan on January 4, 2017

We at R3 Continuum are entering 2017 with a new language and a new voice. We spent 2016 becoming R3 Continuum, the union of the best of several great companies. We’ve redefined our company and our services, and now we’ve started the work of redefining our industry. The relaunch of this blog is part of […]